Bentley Graduate Students Reveal How Users Respond to ChatBots Compared to Human Agents
February 28, 2017
February 28, 2017
WALTHAM, Mass., Feb. 28 -- Bentley University issued the following news:
As artificial intelligence technologies become more advanced, companies are looking to Conversational ChatBots to improve customer experiences, increase sales and advance employee productivity. While ChatBots provide enormous opportunity to streamline company processes, it is pivotal for organizations to understand how their customers perceive these technologies before integrating them into their business.
As artificial intelligence technologies become more advanced, companies are looking to Conversational ChatBots to improve customer experiences, increase sales and advance employee productivity. While ChatBots provide enormous opportunity to streamline company processes, it is pivotal for organizations to understand how their customers perceive these technologies before integrating them into their business.